Call Reporting Overview

Advanced Call Reporting Filters

Call Stats

1. Source Type
   ****Define the source of where your call originated to better filter your data
   
   
2. Qualified
   You can toggle on the Qualification button to determine the filter the callers based on whether they qualified or not.
   
   
3. First Timer
   You can also toggle on the First Timer button to filter first-time callers especially to determine those who answered the first call.
   
   
4. Top Pro Campaign
   These are your campaigns that are in the Marketing > Campaigns section. You can filter your calls based on the campaign you want to work with.
   
   NOTE: Selecting a marketing campaign will disable unnecessary filters. You can clear the filter to re-enable them.
   
   
5. Direction
   You can decide to filter your call in two directions; as Inbound or Outbound call, just select your preference.
   
   
6. Call Status
   Call status allows you to filter your calls using their status; Completed, ringing, missed, failed, busy etc.
    
7. Device Type
   You can also filter based on the device used in making the calls; Mobile, desktop, or tablet.
   
   
8. Duration
   If you want to see calls made for a particular duration, simply type in the minute duration in seconds. For example, if you want to see a duration of 1minutes:30seconds calls, you type in 90seconds and it will show you all the calls with a duration of 90seconds and above.
   
   
9. Keyword
   If you included some keywords in your contacts you can filter using the keywords.
   
   
10. Campaign
    ****These are utm_campaign parameters in call tracking ads URL.
    
    
11. Landing
    Filter your advanced call reporting based on the landing page where the call originated.
    
    
12. Referrer
    ****Here you can filter the calls that were referred to you.