Quick Filter

Created by Christi Norfleet, Modified on Wed, 1 Feb, 2023 at 9:59 AM by Christi Norfleet

Filtering Through Conversations

You can easily access your chats using the "Quick Filters" buttons. This is more useful when you have a lot of messages coming from different communication platforms, and/or when your contacts are assigned to various users.

You can easily filter through your messages using any of these filter types;

Assigned (Contact Owner)

My Chat
If you want to access all contacts you've been assigned to only, simply click on the "My Chat" Button
Assigned To
Here you can access all the messages assigned to another user by clicking on the "Assigned To" button, then search for the user or users you would like to view their assigned contacts, you can select more than one user in your search.
Unassigned
You can view all the unassigned contacts by clicking on the "Unassigned" button.

Last Message Channel
In the "Last Message Channel", you can select any of the communication platforms you would like to access the contact's conversations. You can only select one at a time.

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